Frequently Asked Questions

How do I care for my CCCXXXIII products?

Our products are made with an obsessive attention to detail. We have traveled the world to source only the finest materials available. Slight imperfections in leathers and exotic skins are entirely normal for the type of natural hides used by CCCXXXIII.

All types of leathers and other delicate materials, including gold and other metals, suffer from humidity. Therefore, please take care to avoid water and direct contact with heat, extended periods of exposure to sunlight, oil, grease (make-up), alcohol (perfume, solvents) and other abrasive products.

Always store your product in the provided dust bag when not in use. For more care and cleaning information click here.

Do you accept returns?

Due to the custom and limited nature of our products we do not accept returns. However, if your product arrives damaged or defective please contact CCCXXXIII within 7 days of receipt so that we can accommodate you accordingly. Our contact information can be found on your order and shipment confirmation emails.

How will my order be shipped?

Each of our functional works of art will be shipped by Fedex or DHL, depending on the product and the destination. You will receive an email from one of our CCCXXXIII personal concierges with all important shipping details, including tracking, as soon as your product has been packed and shipped.

How can I track my purchase?

Tracking will be sent to you directly once your purchase has shipped.

How long does it take for my bespoke item to be made?

Each of our functional works of art is handmade in Italy. Due to this detailed process, which ensures perfection, the normal time frame for creation is between six and eight weeks. A CCCXXXIII concierge will be in touch with you along the journey to ensure you are up to date with the status of your order at all times.